Remodel data and analysis on 50+ national chains, including: (1) remodel progress/system condition; (2) investment costs; (3) post remodel sales increases; (4) franchisor remodel incentives; and (5) program scope.
Remodel programs have been largely deferred for a year or more and many are in the process of being redesigned to better accommodate the dramatic changes that have occurred in the restaurant industry over the last year. The focus of remodels has shifted from improving the dine-in experience to bolstering off-premise business with increased investments in separate pick-up areas, second make lines dedicated to online & delivery orders, outdoor patios, double drive-thrus to alleviate capacity constraints as well as technology including digital menu boards (to facilitate app integration & suggestive selling) and contactless payment options. To this end, 14 of the 55 chains recently introduced or are testing new programs and more expected to follow suit. We expect remodel progress to resume during 2021 for concepts with normalized sales.